7 steps to consider when buying jewelry Online

October 19 2020, by Arnau Sorribes, 7 min reading time

We are Anna, Carolina, Ester and Jordi. Jordi is a jeweller, designer and gemmologist specializing in diamonds. And the rest of the team is expert in gold, platinum and gemstone jewelry.

We are the same ones who advise you at the Girona jewelry store and that now we also help you in our online jewelry store.

What is online jewelry advice like?

We explain to you what the usual procedure is when buying Roosik & Co jewelery online:

Step 1. Enter roosik.com

Enter our website roosik.com and check out the jewelry. I'm sure you already have some of our favorites. Write them down, we'll talk about your choice in a moment.

Step 2. Contact us

On the right side of the page, you will see that there is an icon of chat If you open it, we can talk right away, without queues or waiting!

Almost always one of us is online during business hours. If it happens that we are all in the store and we don't get back to you right away, leave us a message and an email or phone number and we'll get back to you within a few minutes.

You can also contact us by whatsapp (either message or audio) or by e-mail

Although, if you dare, the best option is book a virtual appointment with us . You will enjoy an hour of private and personalized advice for you, from your home.

Step 3. We help you find the right jewel

Be clear about one thing: we wish you always get it right. It makes us very happy to know that your favorite person was speechless when opening the package, that they wear the jewel you gave them every day or that you yourself tell us that you never take off this pendant because it makes you feel good.

A piece of jewelry is a very special gift: each jewel must find its person and each person, its jewel.

You will see that this is why we will talk about: who is the piece for how is it the person who will wear it, how do you usually dress what color are theirs eyes , his skin and his hair , if it is from tastes simple or exuberant, whether it is calm and careful or a fabulous all-terrain. Has ever worn jewelry ? He already has some of our pieces collections ?

And little by little, we are breaking down the information, we send you photos and videos of the jewelry worn on us and so you see how they are placed. And, among all of us, we find it. Yes, we already have the most suitable jewel for her or… for you.

4. Oh, the sizes...

Don't worry! In the case of engagement rings or jewelry, the most normal thing is that you don't know what size of finger does your partner.

You have to know that readjust the gem as many times as needed until it feels perfect. It is one "tailored dress" and in our workshop we will adjust it at no cost.

Anyway, and with the help of day-to-day experience, we will try fine tune the size to the maximum .

You can also do your own research with ours Downloadable Size Guide . If you get a ring of his (without getting caught, of course!) you can place it on the printed paper and you will know its size.

If the ring is for you, we can send you one ringer at home !

5. Secure payment

Buying your jewelry online is safe and easy. Choose the option you feel most comfortable with. And be calm, The jewelry can be returned or exchanged if it does not fit. I'll tell you in a moment.

6. Wrapped with great care

You will receive the jewel at the door of your house in one very nice box . Inside there will be one pink velvet envelope with joy

In addition, all packaging is recyclable and sustainable.

7. Free Shipping and Easy Returns

Shipments to Catalonia and Spanish territory they are free. If we have the jewelry made, you will receive it within 24 hours (*if there are no major external causes that prevent us from doing so).

Do you change your mind? no problem Returning or exchanging your jewelry is very easy. If you don't want your piece, let us know and we'll pick it up at your home.

We'll refund your money right away that we have the jewel in our workshop and check that it is perfect. Here is the complete information: Exchanges and returns .