New VAT taxation for e-commerce
Rest assured, no problem.
You have 15 days to change or return your jewelry. Just fill out this form, wrap and protect the piece well and return it in perfect condition. És molt fàcil.
The money back will be made through the means of payment within 14 working days from the moment we receive the package and check that everything is in good condition. We will refund the total amount of the jewel (except for shipping and return costs which are borne by you).
What happens if a jewel breaks? Is there maintenance service at Roosik & Co?
In Roosik & Co we have a maintenance service, as well as cleaning or repair, which you can access for all those jewels purchased in our store. Maintenance is done biannually, being the first free service, and you can request it through email@example.com. Visit the section "Roosik warranty" for more information. Shipping costs, if necessary, would be borne by you.In any case, if you want to keep your jewelry and gemstones colored like the first day, the best thing you can do is prevent. We encourage you to visit our blog and the "Jewelry care".
Can I order custom prints?
Yes, we can record whatever you want. It could be your name or the name of the person you are giving the piece to, a special date, such as a wedding, birthday, or birth, or a few words that complement your jewelry. It will be unique.
If it is one of our jewels, it is a free service, as long as it is possible to make an engraving on the piece in question. Contact us and we'll talk about it!
I don't know what size I need. I have to readjust a ring. How can I do that?
Rest assured, you can follow these steps:
1- Download our PDF and you can immediately check your ring size (and bracelet or pendants). It’s as easy as placing a ring on the sheet until it fits into one of the circles in the drawing.
2- Do you still have doubts? Talk to us! We can guide you.
If necessary we would send you a RING MESSURES for free like the ones we use in the store. Try which circle suits you best and tell us the number that is registered. Easy!
And don't suffer in case you don't feel well, the size adjustments are free and are our responsibility.
2 to 10 days
Each piece of jewelry is a unique piece. We are jewelers and we need a few days to make your jewelry with love and care
Quick and easy returns. We’re sure you’ll like your jewel, but rest assured if you change your mind.
Talk to us
Do you have any doubts? We will assist you online or in our store from Monday to Saturday from 9:30 to 13:30 and from 16:00 to 19:00.