Privacy policy

ABOUT US

The data controller responsible for processing your personal data is:
THE GOLD PROJECT, S.L. – (hereinafter, “Roosik&Co” or “we”) – NIF: B65301681.

Address: Rambla de la Llibertat 2-4, 17004 Girona, Spain
Contact email: shop@roosik.com

Roosik&Co is responsible for determining how your data is processed and protected.

DATA WE PROCESS

The personal data we may process varies depending on how you interact with us (website, physical store, telephone, social media) and the services or products you use. In general, it may include:

Identification data: name, surname(s), language, country, ID document number (in cases where legally required), etc.
Contact details: postal address, phone number, email address.
Economic and transactional data: payment or card details, information about purchases, orders, returns, discounts and promotions applied.
Connection, browsing and geolocation data: data obtained through cookies or similar technologies regarding your use of our website (see our Cookies Policy for more information).
Commercial data: communication preferences, newsletter subscription, participation in promotions or contests.
Preferences and interest data: information about the jewellery, collections or content you view or save as favourites.

When we ask for personal data to give you access to a specific service or functionality, some fields may be marked as mandatory. Without this data, we may be unable to provide the requested service or complete your purchase.

HOW WE USE YOUR DATA

Depending on how you interact with Roosik&Co, we will process your data for the following purposes:

Managing your user account on the website

If you choose to create an account, we will use your data to identify you as a registered user and give you access to reserved features (order history, saved information, etc.).

You may request the deletion of your account by emailing shop@roosik.com or by visiting our physical store.

Developing, performing and fulfilling the purchase or service contract

Managing orders, shipments, deliveries, exchanges and returns.
Managing payments (and preventing potential fraud during the payment process).
Issuing tickets, invoices and proof of purchase.
Managing services associated with our jewellery (maintenance service, free check-ups, gift receipt, etc.).
Contacting you about the status of your order or contracted services (email, phone, SMS, WhatsApp or similar channels).

Handling Customer Service inquiries

We will process only the data strictly necessary to manage:

Commercial or technical inquiries.
Incidents related to orders or products.
Exercising data protection rights.

Marketing purposes (when you give us your consent)

Managing your subscription to our newsletter and sending personalised information about new collections, unique pieces, services or events.
Recommending jewellery or content based on your profile (purchase history, website browsing, language, declared preferences).
Sending reminders about abandoned carts or saved favourites.
Managing your participation in contests, giveaways or promotional activities.
With your explicit consent, featuring on our website or social media photos or images you have publicly shared wearing Roosik&Co jewellery.

You may unsubscribe from commercial communications at any time via the “unsubscribe” link included in every email or by writing to shop@roosik.com.

Usability and quality analysis

We use browsing and statistical data (aggregated and, whenever possible, anonymised) to:

Understand how you interact with our website.
Identify potential improvements in the user experience.
Measure satisfaction through occasional surveys.

LEGAL BASIS FOR DATA PROCESSING

The legal basis depends on the specific purpose:

Performance of a contract

Managing orders, payments, shipments, returns and associated services.
Handling incidents related to purchases already made.

Compliance with legal obligations

Tax and accounting obligations.
Anti–money laundering obligations where applicable.
Responding to formal claims and exercising data protection rights.

Legitimate interest of Roosik&Co

Handling general inquiries or requests.
Improving our services and the security of transactions (fraud prevention).
Conducting satisfaction surveys regarding products or services already purchased.

Consent

Sending commercial communications and newsletters.
Recording your commercial preferences.
Publishing images in which you may appear.
Storing payment data for future purchases (when this feature is available).

You may withdraw your consent at any time, without affecting the lawfulness of prior processing.

DATA RETENTION PERIOD

The retention period depends on each purpose:

User account: as long as you remain registered or until you request deletion.
Orders and services: for the time necessary to manage the purchase, returns and possible incidents, and subsequently for the period required by tax and commercial legislation.
Customer service: for the time necessary to resolve the inquiry or incident.
Marketing: until you unsubscribe or withdraw your consent.
Analysis and surveys: for the time strictly necessary to fulfil the intended purpose or until the data is anonymised.

Once these periods have expired, we will block your data and retain it only to comply with legal, administrative or contractual responsibilities for the legally established period.

DATA SHARING

To provide our services, we must share your data with third parties who support us, always under data processing agreements and with the appropriate safeguards:

Technological and e-commerce platforms.
Financial institutions and payment gateways.
Logistics, transport and delivery providers.
Digital marketing and newsletter service providers.
Web analytics and cookie service providers (see the Cookies Policy).

In some cases, these service providers may be located outside the European Economic Area. In such cases, we ensure that international data transfers are carried out with appropriate safeguards, using Standard Contractual Clauses approved by the European Commission or other mechanisms recognised by applicable regulations.

We do not sell or transfer your personal data to third parties for their own commercial purposes.

YOUR RIGHTS

You may exercise, at any time and free of charge, the following rights:

Access: to know what data we process about you.
Rectification: to modify inaccurate or incomplete data.
Erasure: to request that we delete your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Restriction of processing: to request that we limit the use of your data in certain circumstances.
Portability: to receive your data in a structured, commonly used and machine-readable format, and transmit it to another controller when the legal basis is consent or contract.
Objection: to oppose the processing of your data based on legitimate interest, including profiling for commercial purposes.
Withdrawal of consent: when processing is based on consent, you may withdraw it at any time.

To exercise these rights, simply send us a request at: shop@roosik.com or by postal mail to Rambla de la Llibertat 2-4, 17004 Girona, Spain, clearly indicating which right you wish to exercise and attaching, if necessary, a copy of your identity document.

You also have the right to lodge a complaint with the competent supervisory authority, in particular the Spanish Data Protection Agency (AEPD) – www.aepd.es

DATA ABOUT THIRD PARTIES

If you provide us with personal data belonging to third parties (for example, to send a gift receipt or ship an order to someone else), you guarantee that you have informed them in advance of this Privacy Policy and obtained their consent when necessary.

CHANGES TO THIS POLICY

We may update this Privacy Policy when necessary to reflect changes in our services or in applicable regulations. In the event of significant changes, we will notify you through the website (via a prominent notice) or by email, where appropriate.

We recommend reviewing this Policy periodically. It will always be available on our website.

COOKIE INFORMATION

We use cookies and similar technologies to facilitate browsing, personalise your experience and obtain usage and performance statistics for our website. For more information about the cookies we use and how to configure or reject them, you can consult our Cookies Policy available on the website.