GENERAL INFORMATION
These Purchase Conditions regulate the purchase of products made through the website www.roosik.com owned by THE GOLD PROJECT, SL (Roosik&Co), with NIF B65301681 and address at Rambla de la Llibertat 2-4, 17004 Girona (Spain).
By placing an order, the user declares to have read and accepted these Conditions, as well as the Privacy Policy, the Cookies Policy and the Legal Notice.
For any inquiries, you can contact us at:
shop@roosik.com / +34 972 204 785
Our online store is hosted on the Shopify platform, which provides us with the technology necessary to operate securely and reliably.
PURCHASE AND AVAILABILITY OF PRODUCTS
To make a purchase, you must provide real and current information. Orders are subject to product availability.
- If the part is in stock, shipping is handled immediately.
- If the piece is made specifically for you (handmade pieces, custom-made or variants created in the workshop), we will inform you of the estimated time frame.
In exceptional cases of stock error or technical incident, we will notify you and you can:
- Accept the new deadline
- Change product
- Request a full refund
PRICES AND PAYMENTS
Prices include applicable VAT. Shipping costs are detailed before confirming the order (if any).
We accept various secure payment methods, including:
- Credit and debit cards
- Transfer (if you request it)
- Alma (payment in installments)
By using Alma, the user agrees that certain personal data will be transferred to this platform for the purpose of managing the financing request. Approval depends exclusively on Alma and is subject to its own terms and conditions.
SHIPMENTS
National shipments (Spain)
Free
Estimated delivery time: 1–2 business days (if the item is in stock)
Shipping to Europe
Free on orders > €300
Estimated time: 3–5 business days
International shipments
Free on orders > €300
Estimated time: 5–7 business days
Import or customs fees borne by the customer
Particularities of shipments
- All orders are shipped by insured courier.
- Deadlines may vary during periods of high demand (Christmas, special campaigns, etc.).
- If you need the product urgently, contact us and we will try to adapt.
CHANGES AND RETURNS
You have 15 calendar days from receipt to request an exchange or return.
Return process
- Request a return by writing to shop@roosik.com , indicating the order number. If you prefer, we can also assist you in person at the Girona store.
- Pack the piece in its original packaging and properly protect it.
- We will arrange collection via insured courier.
- Once received and passed quality control, we will refund the amount using the same payment method.
The refund will be made within a maximum of 14 business days.
Costs
Shipping and return costs are the responsibility of the customer,
except in the event of an error or incident attributable to Roosik&Co. The product must arrive in perfect condition.
PERSONALIZED OR MADE TO MEASURE PIECES
Due to the artisanal nature of these creations:
- Returns are not accepted.
- Yes, size adjustments are accepted when technically possible.
This exception is included in article 103 of Royal Legislative Decree 1/2007 (personalized products).
GUARANTEE
All Roosik&Co jewelry is covered by the legal warranty for manufacturing defects. The following are excluded:
- Usual wear and tear
- Bumps, scratches or breaks due to use
- Damage from chemicals
- Modifications or repairs carried out by third parties
- Breaking or falling of gems due to impact or manipulation
For any review, diagnosis or incident you can contact us. Also, if the recommended biannual maintenance is carried out, Roosik&Co jewelry has an extended lifetime warranty against manufacturing defects.
MAINTENANCE SERVICE
We offer a maintenance service for jewelry purchased from Roosik&Co.
- The first service is free when performed within the first two years from purchase.
- From then on, we offer a preferential price for Roosik&Co customers.
- If shipping is required, the costs are borne by the customer.
PREVENTION OF MONEY LAUNDERING
For purchases over €1,000, we may request a copy of your ID or passport.
Until identity is verified, the order may be temporarily held.
This responds to the legal obligation established in Law 10/2010.
ERRORS, ACCURACY AND AVAILABILITY
Despite our best efforts, typographical, stock or price errors may occur. In these cases:
- We will notify you immediately.
- You can cancel or modify the order.
- If you have already paid, we will refund you in full.
Roosik&Co may update information on the website without prior notice.
LIMITATION OF LIABILITY
Roosik&Co is not responsible for:
- Damage resulting from improper use of jewelry
- Temporary web service interruptions
- Contents of linked external websites
Our liability is limited to the maximum extent permitted by applicable law.
APPLICABLE LAW AND JURISDICTION
These conditions are governed by Spanish law. In the event of litigation:
- If you are a consumer, the courts of your domicile will apply.
- In the remaining cases, the courts of Girona