How can I return or exchange my jewelry?
Don't worry, there's no problem.
You have 15 days to exchange or return your jewelry. Just fill out the form above, wrap and protect the item well and return it to us in perfect condition. It's very easy:
1 - Request the return through the form above by entering your email and indicating which piece of jewelry you wish to return (with the order number that you can find in the email we provided you when making your purchase) . We'll get back to you shortly, if we don't, call us to check that there hasn't been a technical problem with the email: (+34) 676 64 35 69.
2 - Prepare your return. Wrap and protect the jewel well, in its original packaging. Remember that the jewel must be in perfect condition, we will thank you for taking care of it.
3 - We will send you a carrier who will collect the package. From Roosik & Co we will agree a collection day. The package must be well closed and protected.
4 - Reimbursement. The refund will be made through the same payment method you used within 14 working days from the moment we receive the package and check that everything is in good condition. Once the quality control has passed we will refund you the full amount of the jewel (except for the shipping and return costs which are at your expense).
Are returns free?
From Roosik & Co we will refund you the full amount of the jewel without a problem. The refund will be made through the same payment method you used within 14 working days from the moment we receive the package and check that everything is in good condition. Shipping and return costs, however, are your responsibility.